Luxury Operations Team Leader

Main Responsibility

• Lead and develop Luxury Operations teams to achieve high performance and engagement, meeting key performance indicators while fostering collaboration in line with company values.
• Ensure compliance with Health & Safety, BRC, Environmental, and Customs regulations, and proactively address safety risks.
• Support the development and execution of both the packaging and distribution short and long term plans, aligned with company objectives.
• Create and implement improvement plans to enhance operating costs and efficiency, ensuring successful execution.
• Ensure product quality meets standards by maintaining compliant processes, equipment, and training.
• Provide support and training to staff, fostering a culture of continuous improvement and addressing skill gaps promptly.
• Build and maintain strong relationships with internal and external stakeholders to achieve shared goals.
• Manage the budget for your area, optimizing variable and fixed costs for maximum benefit.
• Oversee and report on KPI deliverables, leading actions to meet targets.

Our Ideal Candidate

We seek a proactive, self-sufficient leader with a strong background in operations management. You excel in driving team performance, ensuring compliance with all regulations, and maintaining high product quality whilst making safety a top priority. A self-starter, you effectively develop and implement both shorter and longer term plans, to improve efficiency and reduce costs. You have a proven ability to build strong stakeholder relationships, manage budgets, and monitor KPIs, while fostering a culture of continuous improvement.

What we can offer you

• We offer a competitive salary and benefits which are designed to promote our employees financial wellbeing. Employees are also eligible to participate in a bonus plan.
• Our employees enjoy a generous holiday entitlement and an opportunity to ‘buy’ or ‘sell’ some holiday entitlement.
• Private Healthcare and Doctor@Hand (remote GP service).
• Our employees can join a defined contribution pension plan. Employees contribute either 4% or 5% of salary, the company contributes 8% or 10% depending on the employee contribution. Employee contributions can be made through salary sacrifice.
• Our Employee Assistance Programme offers practical, impartial support on everyday matters ranging from medical, financial and legal to home and family issues.
• Our Life Assurance cover is a multiple of eight times your annual basic salary.
• Product allocation so that you can enjoy our fantastic portfolio of brands.
• Our Cycle to Work scheme allows you to hire a bike for an agreed length of time, and then snap it up for a fraction of its original value. All while making savings (at least 25%) and spreading the cost.
• Every employee has the opportunity to claim up to £1,000 per year for a charity or charities for which they have raised money, volunteered their time or personally donated.
• Learning resources to help you be your best self.

About William Grant & Sons

A HOME FOR RARE CHARACTERS

William Grant & Sons: a home where Rare Characters thrive.

We value every employee for their rare character, distinctive skills, experience and perspectives. Every one of our colleagues has a role to play in helping us to achieve our growth ambitions.