The Food and Beverage Manager at The Macallan Estate leads a distinguished team of professional hosts to deliver a luxurious food and beverage experience across the estate. This includes TimeSpirit, The Macallan Bar, and the offerings within Easter Elchies House and Ghillies House, as well as all events at the estate. The F&B Manager ensures that the consumption experience of The Macallan whisky aligns with brand standards and serving strategies. Working closely with the Head Chef, the F&B Manager creates and delivers gastronomic experiences that consistently exceed customer expectations. Setting high standards for delivery and ensure these are met while managing the F&B operating budgets. Responsible for the entire Food and Beverage department, their flair, passion, and inspiring leadership will guarantee exceptional, world-class 5-star service at all times.
Support the Macallan Experience Operations Manager in planning, implementing, and delivering the Experience Strategy
Create and maintain SOPs for Food and Beverage in line with brand standards
Train, guide, and coach the team to enhance service standards and teamwork
Collaborate with senior management to ensure consistent 5-star service for every guest, implement actions to continuously improve guest satisfaction and experience
Ensure compliance with food hygiene, weights and measures, licensing laws, health & safety, and fire procedures
Conduct weekly stock takes and report results to Operations Manager, finance team, and Stock Control Manager
Manage the Bar and TimeSpirit budget, ensuring resources meet business needs within budget
Lead and inspire the dining experience across The Macallan Estate,collaborate with the Head Chef and El Cellar to create menus that meet required standards
Support the Bar Manager in implementing the global drink strategy,ensure correct drink pairings for dinner, lunch, and event menus
Manage stock control for all bar and TimeSpirit products
Drive recruitment processes with integrity, ensuring a great candidate experience, manage employee onboarding for a positive joining experience
Motivate and develop teams through regular 1:1s and performance discussions
Handle employee grievances and disciplinary issues with HR support
Facilitate career development through continuous coaching and annual talent processes