Ardbeg House General Manager

Job responsibilities

Customer Service

• Passionately advocate and act as an ambassador for the Ardbeg brand
• Ensure that Ardbeg House is efficiently managed to deliver the standards and targets of a luxury boutique Hotel
• Establish key performance indicators to ensure the guest experience exceeds customer demand
• Collaborate with the DVC team to share resources, work together on offerings and optimise guest experiences across the two sites

Management:

• Manage, motivate, and develop the Ardbeg House Team to deliver the highest standard of customer service to all guests
• Ensure appropriate levels of staffing are established and maintained at all times
• Exceptional guest experience; making sure that the Ardbeg House teams have a clear understanding of their roles and responsibilities and are ready and able to operate in a professional, friendly, and efficient manner
• Manage and develop the performance of direct reports

Sales & Marketing:

• Passionately advocate and act as a Sales Ambassador for the House and the brand
• Drive residential, non residential and private room sales
• Manage rates, packages and offers in order to beat budgeted revenues
• Share reports showing sales forecasts against budget

Financial

• To manage budgets for areas of responsibility and provide regular reports to the business
• Work with the Brand Homes Manager in the setting of annual revenue and overhead budgets for areas of responsibility
• Ensure that appropriate financial and cash handling procedures and controls are in place at all times

Health and Safety

• Ensure all Health & Safety policies and procedures for the Ardbeg House are understood and adhered to

Professional/Technical Experience:

• Experience in operating in a busy luxury operational hospitality environment
• Experience in offering a high level of customer service
• Strong Microsoft skills
• Use of Hotel booking systems/till systems beneficial
• Can’t be afraid of technology
• Needs to be able to show situational management skills
• Strong attention to detail

Key Competencies:

• Good sense of humour – needs to reflect the brand through their tone of voice
• Ability to connect easily with people and work in a rural environment
• Wants to be involved and engaged in seeing the business grow
• Calm under pressure