Visitor services assistants in distilleries and attractions as well as museums and art galleries combine customer service, which is the main focus of the job, with the care and security of museum artifacts and exhibits.

Visitor services assistants in Scotch Whisky distilleries will conduct informative and engaging tours of the distillery to visitors as well as delivering tasting sessions and assisting guests throughout their visit.

A wide range of Distilleries exist throughout Scotland, from small to massive visitor attractions.

 What would you be doing?

• Welcoming visitors to the distillery or attraction at the entry desk or ticket office.
• Issuing tickets and guides.
• Giving tours to individuals or groups of people like tourists, societies and students.
• Organising and helping to promote special educational events and seasonal activities.
• Providing information and answering questions about whisky and the industry, referring queries to the specialist member of staff when appropriate.
• Supervising the behaviour of visitors and cautioning any who break the rules.

What is expected from you?

Be customer focused and work with confidence to guide the visitors and to be friendly. Quick-learners are appreciated, as you may need to know how to navigate in larger spaces like Distilleries.

You will have to become very knowledgeable on the Scotch Whisky that the distillery you work at produces.

Have a passion for delivering a high standard of customer service

Be flexible and able to commit to working between Monday to Saturday with varying hours.

What about the pay?

Starting salaries often range from £17,000 to £18,500 a year. After two or three years' experience, visitor services assistants may earn £18,500 to £20,000 a year.

What qualifications do I need to get?

There are no set academic qualifications required to work as a visitor services assistant. Employers generally want people showing enthusiasm and passion for a Scotch Whisky. It may also be helpful to have a qualification in tourism. Previous experience of working with the public is very valuable.

What about further training?

Some volunteering in a museum or other tourist attractions can be a plus.

You may also be able to find helpful courses online if you do the research.

Anything else I might need to know?

Some companies may have very large distilleries as well as other visitor attractions such as a Visitor Centre. So do your research and go along for a visit!

What qualifications do I need to get?

There are no set academic qualifications required to work as a visitor services assistant in a museum or gallery. Employers generally want people showing enthusiasm and passion for a particular museum or gallery collection. It may also be helpful to have a qualification in tourism. Previous  experience of working with the public is very valuable.