The Visitor Experience Team Member is a brand advocate and supportive team member responsible for executing all operational functions of our shop, bar, bookable experiences and events. They are responsible for energetically engaging guests and delivering an exceptional experience to all visitors.
Key responsibilities
- Energetically greet customers, respond to questions, answer phones and emails, book tours and other experiences, bartend, conduct guided tastings and tours, and support event related operations.
- Consistently deliver outstanding customer service and hospitality while creating memorable experiences for guests.
- Accurately operate cash registers, manage financial transactions, balance drawers, and process shipments.
- Maintain an orderly appearance throughout the sales floor, storage areas, surrounding exterior, and other visitor centre related spaces.
- Follow and execute standard operating procedures for bar and retail for daily setup of indoor and outdoor service, operation, cleaning, restocking, and closing.
- Educate customers on Hudson Whiskey NY and Tuthilltown Spirits Brands, our history and our facility, through tours, tastings, off-site tastings, and other customer engagements.
- Ensure compliance with relevant health, safety, & environment legislation, safe systems of work and documented procedures during all work activities.
- Demonstrate behaviours in line with our diversity and inclusion aim, which is to create and promote a diverse and inclusive culture at William Grant & Sons where ideas, differences and views are respected and where all employees are encourages to create their own personal legacy.
About you
Essential:
- 21+ years of age
- Must be able to work weekends (both Saturday and Sunday)
- Strong customer service and hospitality acumen.
- Proficient in verbal and written English language
- Ability to read, write and effectively communicate with customers, peers and management
- Ability to work as part of a team and build positive working relationships with team members.
- Embodies a strong work ethic and attention to detail and takes initiative independent of direct supervision.
- Enthusiastic, friendly and energetic with a genuine desire to provide outstanding service and hospitality.
- Values and embodies creativity, excellence, integrity, responsibility, and professionalism.
- Entrepreneurial spirit and passion for the spirits industry, learning, and self-development.
- Physical demands: This position involves constant moving, talking, hearing, listening, reaching, grabbing and standing. Frequently lifting and carrying up to 70lbs. Frequently work outdoors under different temperatures and elements.
- High school diploma or equivalent.
Desirable:
- College degree preferred
- Familiarity with the Hudson Valley and its tourist and hospitality attractions (restaurants, hotels, points of interest, etc.)
- Knowledge of New York State alcohol laws and responsible serving.
This is a part-time role up to 29 hours.
The fixed rate of pay for this role is $18.89-$19.57 per hour.
Please be aware that the listed benefits will not be applicable for this role as this is a Part-Time position.
Reward and benefits
- We offer a competitive salary and benefits which are designed to promote our employees financial wellbeing. Employees are also eligible to participate in a bonus plan.
- Our employees enjoy a generous vacation entitlement.
- Comprehensive Private Healthcare that includes Medical, Dental & Vision
- Our employees can join our 401(k) savings plan. The company matches employees’ contribution up to 5%, in addition to a Discretionary Contribution.
- Our Employee Assistance Programme offers practical, impartial support on everyday matters ranging from medical, financial and legal to home and family issues.
- Our Life and AD&D cover is a multiple of three times your annual basic salary.
- Product allowance so that you can enjoy our fantastic portfolio of brands with your family and friends.
- Every employee has the opportunity to claim funding each year for a charity or charities for which they have raised money, volunteered their time or personally donated.
- Learning resources to help you be your best self.
