About the role
As the HR & Payroll Administrator, you will provide accurate, efficient and customer-focused support across a broad range of HR activities, including recruitment, learning and development, employee relations, people systems, payroll and benefits administration.
Acting as a key first point of contact for employees and managers, you will manage and resolve queries, provide guidance and ensure a positive stakeholder experience through clear communication, professionalism and confidentiality. Beyond day-to-day administration, you will play an important role in improving processes, enhancing data quality and identifying opportunities to simplify ways of working, helping to deliver a more efficient and consistent employee experience.
Job
Responsibilities
• Provide first-line people support to employees, managers and stakeholders, offering guidance on queries and processes and escalating issues where required.
• Maintain accurate people, payroll and benefits data, ensuring employee records, HR systems and benefits portals are up to date and aligned with payroll information.
• Support payroll administration by processing payroll inputs and changes, monitoring time and attendance data, investigating anomalies, and producing payroll-related reports in line with deadlines and controls.
• Coordinate people administration activities, including recruitment, temporary worker management, learning and development administration, training records, purchase orders and invoice approvals.
• Prepare and analyse people and payroll data, producing key people metrics, payroll information and finance reports to agreed timescales.
• Maintain and continuously improve HR processes and documentation, including job descriptions, policies, procedures, work instructions and process flows, using feedback and data insights to enhance accuracy, efficiency and customer experience.
Technical Skills and Experience Required
• Experience in HR and payroll administration, including maintaining accurate employee records, payroll data and time and attendance information.
• Strong technical and analytical skills, with proficiency in Microsoft Excel, Word and PowerPoint, and the ability to produce reports, check data accuracy and work to defined timetables.
• Excellent attention to detail and numerical skills, with experience handling payroll calculations, Average Holiday Pay, timesheets, invoices, purchase orders and confidential information.
• Understanding of UK employment legislation, payroll practices and HMRC requirements, including benefits reporting and related HR policies.
Key Competencies
• Customer-focused with excellent communication skills, able to build positive relationships with employees and stakeholders, listen effectively, provide clear guidance and follow through on actions.
• Highly organised and reliable, with the ability to prioritise workload, manage competing deadlines, work calmly under pressure and consistently follow processes.
• Proactive and collaborative approach, taking ownership of responsibilities, using initiative to resolve issues, supporting colleagues and contributing positively as part of a team.
• Strong analytical and continuous improvement mindset, combining attention to detail, numerical accuracy and problem-s
