Visitor Centre Manager
Overview

Visitor Centre Managers handle services that promote and supply information about the visitor centre.

Role Description

Visitor Centre Managers handle services that promote and supply information about the visitor centre.

You can start from Visitor Assistant and grow to this position after management training.

What would you be doing?

  • Supervising staff
  • Preparing publicity, materials and displays
  • Answering queries from the public
  • Selling souvenirs
  • Taking bookings
  • marketing services
  • centre management and administration
  • maintaining statistical and financial records
  • investigating and publicising the distillery visitor centre and ensuring information held is current.

What is expected from you?

  • IT skills
  • Good knowledge about the whisky industry and the brand
  • Excellent interpersonal skills
  • Organisational skills
  • Communication skills
  • Energy
  • Resourcefulness
  • Confidence
  • Commercial awareness
  • Enthusiasm
  • Adaptability

What about the pay?

Visitor Centre Managers can earn from £20,500 to £24,000, depending on company size. It will vary slightly according to your responsibilities and experience.

What qualifications do I need to get?

There are routes into tourist information for both university graduates and school leavers.

A language, travel, tourism, business studies, marketing or geography degree may be helpful; however, commercial experience and the right soft skills are often more important than relevant qualifications.

Relevant work experience is essential and can be gained via seasonal employment, or by working as a volunteer or paid assistant in a tourist information centre. Language skills may also be useful.

What about further training?

Starting as a Visitor Assistant allows you to grab all essential skills needed and know how the business or attraction is managed.

You are likely to be hired as a manager if you previously held a similar position in a similar field with a supervisor training.

Anything else I might need to know?

Not only you have to be a people person for the visitors, but also for your team. Being a good listener and problem solver is essential and required for this position. You need to have a can-do attitude and be willing to go the extra mile for your team or for customer satisfaction.

Some evenings and week-ends works are part of this role too.

Did you know?

Anything else I might need to know?

 

Not only you have to be a people person for the visitors, but also for your team. Being a good listener and problem solver is essential and required for this position. You need to have a can-do attitude and be willing to go the extra mile for your team or for customer satisfaction.

Some evenings and week-ends works are part of this role too.

Resources

What qualifications do I need to get?

 

There are routes into tourist information for both university graduates and school leavers.

A language, travel, tourism, business studies, marketing or geography degree may be helpful; however, commercial experience and the right soft skills are often more important than relevant qualifications.

Relevant work experience is essential and can be gained via seasonal employment, or by working as a volunteer or paid assistant in a tourist information centre. Language skills may also be useful.

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